ABOUT DIAMOND NETWORK FX
Our Goal: To bring you the best price on GIA Certified Diamonds. We are the Diamond Market.
Rest easy. We stand behind our products. All Diamond Network diamonds, engagement rings, and fine jewelry adhere to our high standards of quality. Diamond Network products are backed by our lifetime warranty, which protects against all defects in manufacturing, design, and workmanship.
Diamond Network online operates as a separate entity than any in-store locations that offer our product. Therefore, return policies and other in-store purchase policies may vary.
Why Shop Diamond Network?
Founded over a decade ago, Diamond Network has become one of the most prestigious online diamond stores. Our brand focuses on providing choices to customers who seek excellent quality and value in fine jewelry. Our commitment to customer service and quality products have made us a trusted source for buying diamonds and jewelry.
We stand behind all our products. All Diamond Network engagement rings, diamonds, and jewelry comply with our high standards of quality. We want you to enjoy our hassle-free shopping.
Customer Service
We actually care about our clients. We are committed to serving all of our customers with professionalism and integrity. We want you to be satisfied with all your purchases, therefore, we offer a 30-day return policy on all products online. Simply send it back if you are not happy or exchange it for another product.
Toronto Office:
Diamond Network
Bramalea City Centre
25 Peel Centre Dr. Space 501
Brampton, Ontario, Canada L6T 3R5
Quality
We stand behind the quality stated in our products. Diamond Network quality standards are among the highest of all diamond jewelers. We set the bar high.
Shop with confidence
Our stores offer hassle-free returns and exchanges to enhance your shopping experience. We give you plenty of time to consider your purchase so you can be sure it’s the right decision. We have taken measures to ensure your shopping experience is secure and easy. All products ordered online are insured and shipped securely.
SHIPPING & RETURNS
Part of our commitment to a hassle-free online shopping experience includes a simple return and exchange privilege for online customers only. If for any reason you decide to return or exchange your online purchase, you have 30 days (*30 days for unworn watches, in new condition). We offer easy returns for those who make their purchases online only so they have the opportunity to physically view the products.
- All sales of pre-owned merchandise, personalized/engraved jewelry, and special orders are final (sizing not included).
- Shipping charges are non refundable.
- Items must be unworn
- Items must be in all original tags and returned as given to the customer
FREE SHIPPING
We offer FREE shipping on all orders of $149 or more within the continental U.S. and Canada – all day, every day, no codes required.
Our FREE Return Policy means that if for any reason you decide to return or exchange your online purchase only, you have 30 days (*30 days for unworn watches).
- LIMITED TIME | $5 for ground shipping on all orders under $149
- Free Ground Shipping on all orders of $149 or more
- Overnight shipping $19.95 on all orders.
Please note that orders are processed on business days only.
Diamond Network ships all orders via Fedex Priority Mail. Please note that orders are processed on business days only
Easy in-store Returns for Online Purchases Only
Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 30 days for unworn items (*30 days for unworn watches). Simply contact hello@diamondnetworkfx.com and we will have everything processed for you.
All sales of pre-owned merchandise, personalized/engraved jewelry, and special orders are final (sizing not included).
Returns by Mail
Please note that items purchased at our in-store location may NOT be returned by mail to our distribution center.
Here are the basic steps:
- PLEASE CALL US FOR RETURN RECORD NUMBER
- Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
- If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
WC-mail
25 Peel Centre Dr. Space 501
Brampton, ON L6T 3R5 - Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
- You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
